Call Us: (407) 487-5506
Overview
At Softifyx, we strive to provide the best possible service to our customers. We understand that sometimes situations may arise where you may need to request a refund. Our refund policy is designed to be transparent and fair, ensuring customer satisfaction while protecting our business interests.
Refund Eligibility
1. Service Dissatisfaction: If you are not satisfied with our services, you can request a refund within 30 days of the initial payment. Please provide specific reasons for your dissatisfaction and any relevant documentation to support your claim.
2. Technical Issues: If technical issues on our end prevent you from accessing or using our services effectively, you are eligible for a refund. Please report such issues to our support team immediately so we can attempt to resolve them before processing a refund.
3. Cancellations: You can cancel your service at any time. If you cancel within the first 14 days of your subscription, you are eligible for a full refund. Cancellations made after 14 days will not be eligible for a refund, but you can still use our services until the end of the current billing cycle.
Non-Refundable Services
Certain services may not be eligible for a refund, including but not limited to:
- Custom development projects once work has commenced.
- Monthly SEO plans after the first 30 days.
- One-time consultation fees.
How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following details:
- Your full name and contact information.
- Invoice number or proof of purchase.
- Detailed reason for the refund request.
- Any supporting documentation or evidence (if applicable).
Our support team will review your request and respond within 5-7 business days.
Refund Process
If your refund request is approved, we will process the refund to your original payment method within 10-14 business days. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Contact Us
For any questions or concerns about our refund policy, please contact us at: Email: [email protected]
Phone: +1 (407) 487-5506
Mailing Address: 1309 Coffeen Avenue STE 1200
Sheridan Wyoming 82801
SoftifyxWe are committed to providing excellent service and ensuring our customers are satisfied. Thank you for choosing Softifyx.